GENERAL TERMS AND CONDITIONS
For all products and services
(Please note that these General Terms and Conditions apply to all products and services that you avail of from JD Moneysave Ltd)
JD Moneysave Ltd is regulated bu the Central Bank of Ireland under European communities(Insurance Mediation) Regulations, 2005.
JD Moneysave Ltd has offices at the following location:
John F Kennedy Road
JFK Industrial Park
JD Moneysave Ltd is subject to the Central Bank’s Consumer Protection Code, Complaints handling, Investor Protection, Minimum Competency Code, Fitness and Probity Standards, Anti-Money Laundering requirements and Data Protection. JD Moneysave Ltd must comply with these codes which offer protection to consumers. These codes of conduct can be found on the Central Bank of Ireland’s website: www.centralbank.ie
Under the European Communities (Insurance Mediation) Regulations 2005we are authorised to receive and transmit orders to Product Producers from whom a written letter of appointments is held, in relations to:
Shares in a company or bonds that are listed on a listed on a stock exchange:
- Prize Bonds
- Traders Bonds (Life)
- Insurance Policies
- Personal Retirement Savings Accounts (PRSAs)
We may also give investment advice only in relation to investment instruments available from whom as appointment is held.
We are authorised to advise you in relation to a wide range of Products namely: Life Assurance, Investment and Pension Products. We provide a fair analysis of the market i.e. we hold a sufficiently large number of agencies with Product Producers available on the market. This enables us to identify and assess suitability of the products available and make a recommendation in accordance with professional criteria, regarding which contract would be adequate to meet your needs. A list of the Product Producers we hold an agency with is attached.
We are remunerated by the Product Producers we hold an agency with, after we place business with them in the form of commission payment. This payment is taken into account in the quotation provided to you and summary information is contained in the product information document. Before completion of your application it is important that you received this information and that you understand the details contained. Full details will be included in the cooling off letter issued by the product provider.
If you have been introduced to us by an appointed introducer, we may have to pay an agreed fee to that party. The fee will NOT be levied as an extra charge to you.
Conflicts of Interest
Our employees are required to comply with the policy of independence and disregard any conflict of interest when making a recommendation to you.
Where an unavoidable conflict of interest arises we will advise you of the steps we propose to take in order to protect your interests before providing you with any business service. If you have not been advised of any such conflict you are entitled to assume that none arises. Our full conflicts of interest procedure is available on request.
Duty to Disclose Information
It is your responsibility to provide complete and accurate information for insurers when arranging an insurance policy. Failure to disclose any material information to your insurers could invalidate your insurance cover and could mean that all or part of acclaim will not be paid.
Moneysave complies with the Complaint Handling procedures as laid out by the Consumer Protection Code.
Moneysave is committed to providing a high standard of customer service. However, if you are not satisfied with any aspect of our service, internal complaints handling procedures are in place to deal with your concerns effectively. If you wish to register your complaint, please follow the steps below, providing as much relevant information as possible, giving a summary of your complaint and any actions already taken to address the issue.
If possible, please refer your complaint to the original point of contact, if the matter is not resolved to your satisfaction by this staff member, please speak or write to James Durkan at our office address above. James will ensure that your complaint is investigated and try to resolve the matter to your satisfaction.
All complaints are recorded and acknowledged to the complainant within a 5 working day period.
Regular written updates will be provided every 20 working days at the latest.
If the complaint has not been resolved within 40 days or you are still dissatisfied with the response from Moneysave Ltd, you may complain to the Financial Services Ombudsman. Correspondence should be addressed to:
Financial Services Ombudsman
3rd Floor, Lincoln House and Lincoln Place, Dublin 2
Lo-call 1890 882090
Tel: (01) 6620899 Fax (01) 6620890
We are members of the Investor Compensation scheme established under Section 38 of Investor Compensation Act 1998. The Act provides that compensation shall be paid to eligible investors (as defined under the Act) to the extent of 90% of an investor’s net loss of €20,000, whichever is the lesser and is recognised as being eligible for compensation.
We can accept “non-negotiable cheques or similar instruments” for onward transmission to a relevant financial institution.
We are not authorised to accept cash or negotiable instruments in any other circumstances.
Failure to Pay or Default
Product Producers may withdraw benefits or cover on default of any payments due under any products arranged on your benefit. Detail of these provisions will be included in your policy terms and conditions. We will also exercise our legal right to receive any payments due to us for business services provided in the event of a default of payment.
We collect your personal details to provide the highest standard of service to you. We take great care with the information provided; taking steps to keep it secure and to ensure it is used only for legitimate purpose. To fulfil these objectives we may share information with our affiliated professional partners with whom we may have aligned ourselves to from time to time. The information and other data provided to our company may be used to advise you of product and services we may offer. You have the right at any time to request a copy of any “personal data” within the meaning of the Data Protection Act 1988 (as amended or re-enacted from time to time) that our office holds about you and to have any inaccuracies in the information corrected.
JD Moneysave t/a Moneysave Ltd have agency appointments with: